Privacy Policy

Your Privacy & Data Security
Is Our Top Priority

sonak business solutions private limited is committed to protecting your personal information, transaction data, and business privacy while delivering secure recharge, bill payment, banking, and travel services.

Introduction

sonak business solutions private limited Solutions Pvt. Ltd. (“sonak business solutions private limited”, “we”, “our”, or “us”) values the trust placed in us by our users, retailers, distributors, and business partners. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you access or use our website, mobile applications, APIs, recharge services, bill payment services, AEPS services, insurance services, QR collection services, and travel booking services.

By accessing or using sonak business solutions private limited services, you agree to the terms mentioned in this Privacy Policy.

Information We Collect

1. Personal Information

We may collect personal information including your name, mobile number, email address, business details, Aadhaar details (where legally permitted), PAN details, bank account information, and address during registration or KYC verification.

2. Transaction Information

We collect recharge transactions, bill payment records, AEPS transactions, QR payment records, and booking details for flights, buses, hotels, and other services.

3. Device & Technical Information

We may collect browser details, IP address, operating system information, device identifiers, and login activity to enhance security and user experience.

How We Use Your Information

Security & Verification

To verify user identity, prevent fraud, monitor suspicious activity, and maintain a secure platform environment.

Service Processing

To process recharge, utility bill payments, banking, insurance, QR collections, and travel bookings efficiently.

Customer Support

To provide technical support, transaction assistance, dispute resolution, and service-related communication.

Platform Improvement

To improve platform performance, develop new services, analyze trends, and enhance user experience.

Data Security

sonak business solutions private limited uses advanced security technologies, encrypted communication channels, secure APIs, firewall protection, and access control systems to protect your information from unauthorized access, misuse, alteration, or disclosure.

While we take strong measures to safeguard your data, users are also responsible for protecting their login credentials, OTPs, passwords, and transaction PINs.

Information Sharing & Disclosure

sonak business solutions private limited does not sell or rent personal information to third parties.

We may share information with regulated banks, payment gateways, utility providers, travel vendors, government authorities, or authorized partners only when required for transaction processing, KYC compliance, fraud prevention, or legal obligations.

Information may also be disclosed when required by law, court orders, or regulatory authorities.

Cookies & Tracking Technologies

sonak business solutions private limited may use cookies and similar technologies to improve website functionality, remember user preferences, monitor website performance, and enhance user experience. Users may disable cookies through browser settings, though some services may not function properly afterward.

User Rights & Responsibilities

Users are responsible for providing accurate information during registration and KYC verification.

Users may contact sonak business solutions private limited to update incorrect information or request clarification regarding data usage practices.

Any misuse of the platform, fraudulent activity, unauthorized access attempts, or policy violations may result in suspension or termination of services.

Changes To This Privacy Policy

sonak business solutions private limited reserves the right to modify or update this Privacy Policy at any time to comply with legal, regulatory, or operational requirements. Updated versions will be published on this page with revised effective dates.

Contact Us

If you have any questions regarding this Privacy Policy, data handling practices, or your privacy rights, please contact sonak business solutions private limited support.

Email

support@digirupay.com

Phone

+91 9818012343

Address

TA-3107 TF, Okhla Estate Marg, Tughlakabad Extension, Alaknanda, New Delhi, South Delhi- 110019, Delhi